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Coaching for Success
Coaching is perhaps the most effective method of increasing performance available to managers, team leaders, and colleagues. This article defines coaching and outlines a process for effective coaching.
Communicating Value
People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.
Cross-Selling – It’s About Connecting with Customers
Cross-selling into your existing customer base can be risky. Unskilled employees can drive away your primary source of revenue. Well-trained, skilled employees who can connect with customers not only can increase revenue, they can increase customer satisfaction and retention!
Entelechy Speaks to Bill George about Authentic Leadership
Terence Traut from Entelechy, Inc. interviews Bill George for leadership strategies.
Entelechy Speaks to Bill George about True North
Terence Traut from Entelechy, Inc. speaks to Bill George, former CEO of Medtronic and professor at Harvard Business School about finding your leadership "true north."
Entelechy Speaks to John Kotter about Training and Change
Change – the only constant! In this rapidly evolving world of interconnectedness and globalism, no business is untouched by change. My questions for Dr. John Kotter, Harvard professor and leading authority on change, focused on training’s influence in facilitating change and on the role of the front-line and mid-level manager in facilitating change.
Entelechy Speaks to Marshall Goldsmith about Coaching
Terence Traut from Entelechy, Inc. speaks to Marshall Goldsmith about Coaching
Grassroots Leadership Principles – a Review of It’s Your Ship
Terence Traut from Entelechy, Inc. interviews Michael Abrashoff for leadership strategies.
Handling Challenging Situations with a Customer-Focused Mindset
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers.
Hiring the Best - Interviewing Strategies that WORK!
Hiring continues to be key to a company’s success. Hiring the right staff – with the skills AND characteristics required for success – requires behavioral event interviewing. This article provides insights into effective interviewing and hiring.
Leadership Development - Secure The Future
Terence Traut from Entelechy, Inc. interviews Dr. Jay Conger for leadership development strategies.
Managing Upward - Working WITH Your Boss
Increase your effectiveness by working WITH your boss.
Proactive Selling
This article distinguishes proactive selling from reactive selling and illustrates the technique and benefits associated with proactive selling.
Problem Solving/Corrective Action
This article introduces the problem-solving model as a technique for managing performance issues that are more controversial, or that are not effectively addressed through coaching or feedback.
Successful Business Relationships
Build your business relationships — and your future — by focusing on these critical elements of Value, Competence, Trust, and Propriety.
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