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Eric R.P.Knieriem's Articles in Small Business
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How can you profit from an Integral Quality Management System?
This Quality Management System is based on two parts. Part one is concerned with your actions. In the article it is represented by the numbers 1 to 5. The second part is all about the results you get. It is in measuring the results - keeping metrics and using them as a platform for learning and adjustments. Applying both parts in a continuous fashion, that will make your business a success. Here it does not matter, if you have a small business, a middle sized company or a big cooperation.
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