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Don R. Crawley's Articles in Business

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The Three Magic Questions to Avoid Hiring the Wrong IT Consultant Hiring the right I.T. consultant is more important today than ever before. In this brief article, veteran I.T. guy Don R. Crawley shares the three magic questions you can ask to avoid hiring the wrong I.T. consultant. I don't have a clue what you just said Communication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking. Delighting Your User, Part Four: Showing and Maintaining Competence In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence. Delighting Your User: Providing Responsive End User Support In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users. How to Deliver Technical Support that Delights the End User, Part Two In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it. How to Deliver Technical Support that Delights the End User In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.

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